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Operations or Departmental Manager Apprenticeship Standard Level 5

Course Overview

The Operations or Departmental manager Level 5 standard is for someone who manages teams and/or projects within an organisation.  You might be an operations manager, regional manager, or a departmental manager.


Some of the key areas that you will cover will be:

  • Operational management

  • Project management

  • Finance

  • Leading people

  • Managing people

  • Building relationships

  • Communication

  • Self-awareness

  • Management of self

  • Decision making


In collaboration with an employer, you will understand and make plans from your organisational strategy, and play a key role in organising operational plans, ensuring teams and individuals are managed efficiently to meet their targets.  You will need to work on projects within the organisation and within this, manage budgets, HR, coaching and mentoring, managing change and managing resources.


The course will involve Teaching and learning of tools, theories and techniques and then putting these into practice in the workplace.  Reflection and evaluation is another part of the apprenticeships key themes, in order to improve and justify the decisions made.

How to apply for this course

Course Details


Up to 24 Months


Apprentices without Level 2 English and Maths will need to achieve this before getting to Gateway


Progression from this course could be to go on to a higher-level course such as an Apprenticeship in Leadership and management (other subjects available) or you could go onto an Access to Higher education course. 

How Will I Be Assessed?

At the end of your period of learning you will reach what is called Gateway, this is when the employer, you and the training provider agree that you have learnt the content of the Standard.

You will then be put forward for EPA, which includes:

  • A professional discussion underpinned by a portfolio of evidence.

  • A Project proposal, presentation and questions and answers.

You will be awarded with a pass or distinction as long as you have met the standards.

Funding Options

Information about Apprenticeships including funding can be found here

Please contact us to find our information about funding

Expert Teachers

All staff involved in the delivery of adult education courses within Enable are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice.

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